FAQ

  • My mydlink-enabled product is "Offline". Read Answer
  • How do I remove/block users from my wireless network on my mydlink router? Read Answer
  • What do I do if I forget the login username & password of my camera? Read Answer
  • What can I do if my Wi-Fi camera is not working correctly ? Read Answer
  • What should I do if the setup wizard can't find my device? Read Answer
  • How do I set up and install my DCS-942L? Read Answer
  • How do I reset my mydlink camera settings to factory defaults Read Answer
  • How can I watch my camera’s live video without a time limit? Read Answer
  • How to view my 1st generation mydlink camera on macOS Catalina 10.15 ? Read Answer
  • How do I view which websites have visited through my mydlink router? Read Answer
  • How do I reset my camera to factory default settings? Read Answer
  • I can't sign in using the mydlink Lite/mydlink + mobile app. Read Answer
  • How to add 2nd camera to the same mydlink account? Read Answer
  • I'm getting error Unable to add this device to your mydlink account during my mydlink camera setup Read Answer
  • How do I view the photos and videos taken by the camera? Read Answer
  • How do I change the channel on my router? Read Answer
  • How do I change my Cloud Router's wireless settings? Read Answer
  • I'm getting error Cannot find Camera during my Mydlink camera setup Read Answer
  • How do I connect my camera wirelessly using Wi-Fi Protected Setup(WPS)? Read Answer
  • Where are my snapshots saved to? Read Answer
  • How do I find the device Hardware Version? Read Answer
  • How do I block devices using the mobile app? Read Answer
  • What should I do if I can NOT set the device password Read Answer
  • The image is out of focus, how do I correct it? Read Answer
  • Why can't I see my camera video in D-ViewCam? Read Answer
  • How do I set an administrator (admin) password on my DCS-5020L? Read Answer
  • How do I change my router's wireless settings using the mobile app? Read Answer
  • How can I change the Wi-Fi network that my mydlink Baby Camera uses? Read Answer
  • Where can I find the mydlink Home app? Read Answer
  • How many computers devices can view a camera s Live View at the same time through the mydlink portal Read Answer
  • Can I record video from a Cloud Camera directly to my PC Read Answer
  • How do I set an administrator (admin) password on my DCS-942L? Read Answer
  • How do I register for a mydlink account? Read Answer
  • How do I setup my Wi-Fi camera using the mydlinkLite App? Read Answer
  • I can't hear audio from my Cloud Camera in the mobile app. Read Answer
  • Why does the setup wizard for my DCS camera not work? Read Answer
  • How do I configure my cameras network settings Read Answer
  • Why does the mydlink Mobile App connection work on Wi Fi but not on my 3G or 4G Connection Read Answer