FAQ

  • How do I set up sound detection using the mydlink app? (For L series) Read Answer
  • How to update the firmware ? Read Answer
  • What can I do if my Wi-Fi camera is not working correctly ? Read Answer
  • I can’t receive the verification e-mail for my mydlink account Read Answer
  • How do I connect my camera wirelessly using Wi-Fi Protected Setup(WPS)? Read Answer
  • What operating systems and browsers do 1st Generation mydlink web portal support? Read Answer
  • The image is out of focus. Read Answer
  • Is it mandatory to subscribe to the mydlink cloud recording service? Read Answer
  • What do I do if I forget the login username & password of my camera? Read Answer
  • How do I hard reset my device back to the factory default settings? Read Answer
  • I no longer receive motion/sound detection notifications. Read Answer
  • How can I watch my camera’s live video without a time limit? Read Answer
  • ONVIF Support for New mydlink Cameras Read Answer
  • How do I set up and install my mydlink Baby Camera? Read Answer
  • Can I record video from a Cloud Camera directly to my PC Read Answer
  • The image is out of focus, how do I correct it? Read Answer
  • How do I access my mydlink camera remotely? Read Answer
  • What is the mydlink app ? Read Answer
  • How do I setup and install my DCS 5222L Read Answer
  • What do I do if I forget the login username & password of my mydlink camera? Read Answer
  • Do I need to renew my subscription plan? Read Answer
  • Where are my videos stored? Read Answer
  • How do I reset my camera to factory default settings? Read Answer
  • What is the resolution of my camera's Live View through the mydlink portal? Read Answer
  • How many mydlink cloud recording subscriptions are available in the mydlink app? Read Answer
  • What app does the DCS-935L work with? Read Answer
  • How to check the mac address of my camera ? Read Answer
  • What are the minimum system requirements for the mydlink Baby Camera? Read Answer
  • What can I do if I can NOT see live video on mydlink app successfully? Read Answer
  • How do I manually upgrade the firmware on my mydlink Baby Camera using a computer with a Mac operating system? Read Answer
  • How do I manually upgrade the firmware on my baby camera using Windows®? Read Answer
  • How to set up my camera using mydlink Lite App ? Read Answer
  • How to setup Motion detection ? Read Answer
  • Surveillance cameras : how to choose ? Read Answer
  • What should I do if I forget my mydlink-enabled products device password Read Answer
  • How do I set up my camera using the mydlink app? Read Answer