FAQ

  • My camera is not detected. Read Answer
  • How do I configure my camera's wireless settings? Read Answer
  • What do the event icons mean? Read Answer
  • How do I set up the camera using the mydlink app ? Read Answer
  • In the Playback tab, video clips won’t play when I click on them. Read Answer
  • Do I need to renew my subscription plan? Read Answer
  • What should I do if I can NOT set the device password Read Answer
  • How do I remove/block users from my wireless network on my mydlink router? Read Answer
  • Hvor finder jeg mydlink™ Home-app'en? Read Answer
  • How do I reset my camera to factory default settings? Read Answer
  • What is the resolution of my camera's Live View through the mydlink portal? Read Answer
  • The image is out of focus. Read Answer
  • How do I block devices using the mobile app? Read Answer
  • How do I view which websites have visited through my mydlink router? Read Answer
  • What can I do if my Wi-Fi camera is not working correctly ? Read Answer
  • What do I do if I forget the login username & password of my camera? Read Answer
  • How do I reset my mydlink camera settings to factory defaults Read Answer
  • How to check the mac address of my camera ? Read Answer
  • How do I access my mydlink camera remotely? Read Answer
  • What are the minimum system requirements for the mydlink Baby Camera? Read Answer
  • How do I connect my camera wirelessly using Wi-Fi Protected Setup(WPS)? Read Answer
  • How do I manually upgrade the firmware on my mydlink Baby Camera using a computer with a Mac operating system? Read Answer
  • The app has no sound. Read Answer
  • How do I manually upgrade the firmware on my baby camera using Windows®? Read Answer
  • Error Unable to connect to mydlink website during Setup Wizard Read Answer
  • What should I do if I always fail to set up my DCS 8000LH DCS 8100LH using the mydlink Lite app ? Read Answer
  • How do I set up the mydlink devices with the Google Assistant? Read Answer
  • Why does the mydlink Mobile App connection work on Wi Fi but not on my 3G or 4G Connection Read Answer
  • I no longer receive motion/sound detection notifications. Read Answer
  • How do I set up sound detection using the mydlink app? (For L series) Read Answer
  • How do I reset my DSP-W218 ? Read Answer
  • I'm getting error Cannot find Camera during my Mydlink camera setup Read Answer
  • Active X fails to install during my mydlink camera setup Read Answer
  • $name Read Answer
  • Is it mandatory to subscribe to the mydlink cloud recording service? Read Answer
  • How do I configure Internet Explorer® to allow ActiveX Controls? Read Answer
  • How do I set up my camera using the mydlink app? Read Answer
  • Surveillance cameras : how to choose ? Read Answer
  • How do I find the device Hardware Version? Read Answer
  • My mydlink-enabled product is "Offline". Read Answer