What can I do if my D-Link Mesh extender is not showing up on the app?

After you install a D-Link Wi-Fi Mesh system, you can find your Mesh extenders in the Extender list of a compatible D-Link Mesh router. If your Mesh extenders are not showing up, please follow the steps below to troubleshoot:

  • Verify if Wi-Fi Mesh is still enabled on the Mesh router. If you disable Wi-Fi Mesh, the Mesh extender will be disconnected and lose the Internet connectivity.
  • Move your Mesh extender closer to the other Mesh node to have a strong signal connection.
  • Prevent any potential interference sources like microwaves.
  • If the Wi-Fi transmission power is set to Medium or Low, adjust it back to High to ensure the Mesh network resumes.
  • If Wi-Fi power saving mode is enabled on your Wi-Fi 7 router, disable it to ensure the backhaul connection resumes.
  • Connect your Mesh extender to the Mesh router or other Mesh extender with an Ethernet cable to stabilize backhaul connections.

If you cannot connect to your Mesh extender, perform a factory reset and set up the Mesh extender again.

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