How do I hard reset my device back to the factory default settings?

To reset your device to factory defaults, please follow the steps below:

Step 1: Make sure your device is connected to a network and the status light is solid green.

Step 2: Please use an unfolded paperclip to press and hold the RESET button for at least 20 seconds while your device is plugged in.

Step 3: Please wait 60 seconds for the device to reboot. And this process will change all your settings back to the factory defaults.