FAQ

  • What can I do if I forgot my admin password for my Wi-Fi router or range extender? Read Answer
  • How do I log in to the AQUILA PRO AI app using Face ID authentication? Read Answer
  • How do I disable push notifications from the AQUILA PRO AI app? Read Answer
  • How do I sign in with two-factor authentication on a new mobile device? Read Answer
  • What can I do if I can’t receive the verification code for two-factor authentication by e-mail? Read Answer
  • What can I do if I can’t log in with 2FA when the maximum number of trusted devices has been reached? Read Answer
  • How do I remove my AQUILA PRO AI Wi-Fi router or range extender from my D-Link account? Read Answer
  • How do I enable or disable two-factor authentication? Read Answer
  • What can I do if I didn’t receive verification emails after creating a new D-Link account? Read Answer
  • What can I do if I can’t receive push notifications from the AQUILA PRO AI app? Read Answer
  • What can I do if I don’t receive the password reset email for my D-Link account after clicking “Forgot Password”? Read Answer
  • If I change the account password on a trusted device, will I be asked for two-factor authentication again? Read Answer
  • Can I set up another email address for two-factor authentication? Read Answer
  • What happens if I remove a trusted device for two-factor authentication? Read Answer
  • What is the maximum number of trusted devices for two-factor authentication? Read Answer
  • How do I log in to my D-Link router's web interface from computers? Read Answer
  • What if all my trusted mobile devices are lost and I can’t receive push notifications to trust a new device? Read Answer
  • What is two-factor authentication and why should it be enabled? Read Answer
  • Why does the AQUILA PRO AI app require location permission? Read Answer
  • Why am I logged out of the AQUILA PRO AI app automatically? Read Answer
  • Can multiple people access the same D-Link account to manage my D-Link devices remotely? Read Answer
  • How do I manage trusted devices for two-factor authentication? Read Answer