FAQ

  • How do I configure my cameras network settings Read Answer
  • How many cameras can I add to my mydlink account Read Answer
  • How do I set up my camera using the mydlink app? Read Answer
  • My mydlink-enabled product is "Offline". Read Answer
  • I'm getting error Cannot find Camera during my Mydlink camera setup Read Answer
  • What are the available cloud recording subscription plans? What is the appropriate plan for me? Read Answer
  • How do I find the IP address of my DCS-2330L and access the web-based user interface? Read Answer
  • How do I reset my mydlink account password Read Answer
  • Surveillance cameras : how to choose ? Read Answer
  • How do I hard reset my device back to the factory default settings? Read Answer
  • How to update the firmware ? Read Answer
  • What Google Assistant Commands can I use to control the mydlink devices ? Read Answer
  • How do I remove/block users from my wireless network on my mydlink router? Read Answer
  • How do I view which websites have visited through my mydlink router? Read Answer
  • What can I do if my Wi-Fi camera is not working correctly ? Read Answer
  • What operating systems and browsers do 1st Generation mydlink web portal support? Read Answer
  • The image is out of focus. Read Answer
  • I no longer receive motion/sound detection notifications. Read Answer
  • ONVIF Support for New mydlink Cameras Read Answer
  • How do I set up and install my mydlink Baby Camera? Read Answer
  • Can I record video from a Cloud Camera directly to my PC Read Answer
  • How do I reset my camera to factory default settings? Read Answer
  • The image is out of focus, how do I correct it? Read Answer
  • How do I set an administrator (admin) password on my DCS-942L? Read Answer
  • What can I do if I can NOT see live video on mydlink app successfully? Read Answer
  • How do I setup and install my DCS 5222L Read Answer
  • How can I activate or upgrade the cloud recording service Read Answer
  • What do I do if I forget the login username & password of my mydlink camera? Read Answer
  • In the Playback tab, video clips won’t play when I click on them. Read Answer
  • Do I need to renew my subscription plan? Read Answer
  • Where are my videos stored? Read Answer
  • How do I remove my camera from my mydlink account Read Answer
  • What is the resolution of my camera's Live View through the mydlink portal? Read Answer
  • How do I setup my Wi-Fi camera using the mydlinkLite App? Read Answer
  • How do I set up the camera using the mydlink app ? Read Answer
  • Why does the mydlink Mobile App connection work on Wi Fi but not on my 3G or 4G Connection Read Answer
  • Will the mydlink cloud recording service be available for all countries? Read Answer