FAQ

  • My mydlink-enabled product is "Offline". Read Answer
  • How to install mydlink plugin on Mac OS 10.12 Read Answer
  • How do I hard reset my device back to the factory default settings? Read Answer
  • I'm getting error Unable to add this device to your mydlink account during my mydlink camera setup Read Answer
  • How can I watch my camera’s live video without a time limit? Read Answer
  • How do I remove/block users from my wireless network on my mydlink router? Read Answer
  • I can’t receive the verification e-mail for my mydlink account Read Answer
  • What is the max SD card size supported on my mydlink camera Read Answer
  • How do I factory reset my DCS Camera? Read Answer
  • How to hard reset NAS Storage device to default settings? Read Answer
  • Where can I find the mydlink Home app? Read Answer
  • How do I change the LAN IP address of my camera? Read Answer
  • How to update the firmware ? Read Answer
  • How do I connect my camera wirelessly using Wi-Fi Protected Setup(WPS)? Read Answer
  • How do I reset my camera to factory default settings? Read Answer
  • How do I view the photos and videos taken by the camera? Read Answer
  • What should I do if I can NOT set the device password Read Answer
  • How do I change my router's wireless settings using the mobile app? Read Answer
  • Error Unable to connect to mydlink website during Setup Wizard Read Answer
  • How many cameras can I add to my mydlink account Read Answer
  • What is the maximum number of users that can be allowed to access DCS-2120 simultaneously? Read Answer
  • How do I enable a new camera in D-ViewCam? Read Answer
  • Why didn't I receive the verification e mail when creating a mydlink account? Read Answer
  • How to add 2nd camera to the same mydlink account? Read Answer
  • What do I do if I forget the login username & password of my camera? Read Answer
  • What should I do if the setup wizard can't find my device? Read Answer
  • What are the available cloud recording subscription plans? What is the appropriate plan for me? Read Answer
  • Why does the setup wizard for my DCS camera not work? Read Answer
  • How many users can I assign to the camera? Read Answer
  • What Mobile app can work with my my Wi-Fi camera? What are the system requirements of the Mobile App ? Read Answer
  • What devices does the mydlink app support ? Read Answer
  • How do I view which websites have visited through my mydlink router? Read Answer
  • Can cloud recordings and SD card recordings work simultaneously? Read Answer
  • How do I register for a mydlink account? Read Answer
  • Why does the mydlink Mobile App connection work on Wi Fi but not on my 3G or 4G Connection Read Answer
  • How do I find the device Hardware Version? Read Answer
  • ONVIF Support for New mydlink Cameras Read Answer
  • I no longer receive motion/sound detection notifications Read Answer
  • How do I reset my D-Link IP camera back to factory default settings? Read Answer