FAQ

  • What do I do if I forget the login username & password of my camera? Read Answer
  • What is the resolution of my camera's Live View through the mydlink portal? Read Answer
  • What can I do if my Wi-Fi camera is not working correctly ? Read Answer
  • How to setup Motion detection ? Read Answer
  • How do I access my Wi-Fi camera remotely ? Read Answer
  • How do I factory reset my DCS Camera? Read Answer
  • How do I hard reset my device back to the factory default settings? Read Answer
  • Does my Wi-Fi camera support 2-way audio ? Read Answer
  • How do I record videos to my mobile device using the mydlink app? Read Answer
  • How to install mydlink plugin on Mac OS 10.12 Read Answer
  • Why does my camera stop recording videos to the cloud? Read Answer
  • I no longer receive motion/sound detection notifications Read Answer
  • Does D-ViewCam Support MAC OS Read Answer
  • I can't sign in using the mydlink Lite/mydlink + mobile app. Read Answer
  • How do I update my device's firmware manually? Read Answer
  • How do I remove/block users from my wireless network on my mydlink router? Read Answer
  • What should I do if I can NOT set the device password Read Answer
  • What do I do if I forget the login username & password of my mydlink camera? Read Answer
  • How can I watch my camera’s live video without a time limit? Read Answer
  • What is the default IP address of the Camera? Read Answer
  • What do the event icons mean? Read Answer
  • How do I view which websites have visited through my mydlink router? Read Answer
  • How do I set an administrator (admin) password on my DCS-5020L? Read Answer
  • How do I view the photos and videos taken by the camera? Read Answer
  • How do I find the device Hardware Version? Read Answer
  • How to change camera connection type from wired to wireless through mydlink portal? Read Answer
  • What Mobile app can work with my my Wi-Fi camera? What are the system requirements of the Mobile App ? Read Answer
  • How do I connect my camera wirelessly using Wi-Fi Protected Setup(WPS)? Read Answer
  • What should I do if the setup wizard can't find my device? Read Answer
  • How to hard reset NAS Storage device to default settings? Read Answer
  • Why does the mydlink Lite App work on a Wi-Fi connected phone or tablet but not on my 3G/4G Connection? Read Answer
  • Why does the mydlink Mobile App connection work on Wi Fi but not on my 3G or 4G Connection Read Answer
  • Why can’t I connect to my wireless router? Read Answer
  • My mydlink-enabled product is "Offline". Read Answer
  • How do I manually upgrade the firmware on my mydlink Baby Camera using a computer with a Mac operating system? Read Answer
  • What can I do if the wizard can NOT find NAS? Read Answer
  • How do I set an administrator (admin) password on my DCS-6004L? Read Answer
  • What do I do if I forget the Admin password for my camera? Read Answer
  • The LED on the front of the Omna is lit solid red after power up, what does this indicate? Read Answer
  • How do I register for a mydlink account? Read Answer