Soporte Técnico
What is Nuclias Cloud Networking Solution?
Nuclias by D-Link is a completed cloud-managed networking solution providing high-performance access points and switches for SMEs and MSPs. Nuclias allows any organization with any level of IT resources to quickly and easily Setup, Configure, Monitor, Troubleshoot, and Manage, a wired or wireless network deployment remotely through a web portal and/or mobile apps.
Manuales de la app Nuclias Connect
Descarga los manuales de la aplicación:
Interfaz Nuclias Cloud
Mira lo fácil que es la administración de redes unificadas 100% desde la nube, ¡ofrece ya a tus clientes el soporte como servicio y olvídate de los técnico in-situ!
How-To Videos
Despliega Puntos de Acceso Wi-Fi Profesionales a una red unificada con la app Nuclias Connect
En este video, aprenderás a aprovisionar puntos acceso wifi profesionales a una red unificada, con la app Nuclias Connect, desde tu perfil del controlador software gratuito D-Link Nuclias Connect.
Getting started with Nuclias
In this video, you will learn how to:
- Create a Nuclias Account
- Add your first device to Nuclias
- Change the default SSID credentials
More "How‑to" videos:
- Nuclias Cloud Tutorial Video - How to Add and Assign Licenses Ver respuesta
- Nuclias Cloud Tutorial Video - How to Add and Register a Single or Multiple Devices Ver respuesta
- Nuclias Cloud Tutorial Video - How to Configure a Captive Portal Ver respuesta
- Nuclias Cloud Tutorial Video - How to Configure Advanced Radio Settings Ver respuesta
- Nuclias Cloud Tutorial Video - How to Configure Advanced SSID Settings Ver respuesta
- Nuclias Cloud Tutorial Video - How to Create a Custom Splash Page Ver respuesta
Configuration
How to setup Social Login (Google, Facebook)?
Go to Configure → Access Point → Profiles, select the SSID that will contain the captive portal and select the captive portal tab. From the list select Sign-on with third party credentials with Default-Social-Login-Page. Ensure you select the social logins you...
More "Configuration" questions:
- Can I pre-configure the settings on my Nuclias devices prior to delivering to the end-user site? Ver respuesta
- Can you set a static IP address on Nuclias Access Points? Ver respuesta
- Can I customise the captive portal with my own HTML code? How? Ver respuesta
- What is the difference between admin, editor, monitor, and viewer users? Ver respuesta
- How do I upgrade the firmware of the Nuclias Access Point? Ver respuesta
- How can I move a device from one site to another site? Ver respuesta
Monitoring & Reporting
Where can I see who has logged on using their Social Login Credentials?
Go to Monitor → Access Point → Clients. If a user is logged into the Captive portal, it will be displayed under the Captive Portal column, their user login details will be also be displayed under User ID. However, you may not be shown...
More "Monitoring & Reporting" questions:
- How can adjust the amount of information displayed on the Access Point Page? Ver respuesta
- How can I determine if the radio is enabled or disabled on AP? Ver respuesta
- How can I find out if a user is logged into the Captive portal? Ver respuesta
- How fast is the polling of data for Nuclias access points? Ver respuesta
- What will happen to the statistics if I move a device from one Site to another? Ver respuesta
- What will happen if the clock time on the devices is not synchronised with the NTP server? Ver respuesta
Troubleshooting
What if an AP does not respond after a firmware upgrade or if it was interrupted?
All Nuclias access points support D-Link’s dual-image firmware architecture. If the first image of the firmware has failed to upgrade, the AP will reboot using the secondary firmware, last known working image. Once the device...
More "Troubleshooting" questions:
- How to reset my Nuclias devices? Ver respuesta
- What happens if a Nuclias Access Point cannot connect to Nuclias server? Ver respuesta
- What is D-Link's Nuclias Cloud SLA? Ver respuesta
- How to activate a complimentary license for my replacement Nuclias device ? Ver respuesta
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