FAQ

  • What can I do if I can’t set up my D-Link range extender to extend my Wi-Fi network? Read Answer
  • How do I set up my SW-A11KT or SW-A12KT water leak sensor kit? Read Answer
  • How do I set up additional SW-A2 water leak sensor? Read Answer
  • How do I save a backup file of your Wi-Fi router to the cloud? Read Answer
  • Why can't I set up my AQUILA PRO AI router with my backup files? Read Answer
  • What is AI setup and how does it work? Read Answer
  • What can I do if Wi-Fi is connected but it says no Internet? Read Answer
  • How do I set up my D-Link router with a WAN connection type other than DHCP and PPPoE? Read Answer
  • How do I maintain backup files of my WiFi routers in the cloud? Read Answer
  • How do I add another AQUILA PRO AI router to my AQUILA PRO AI Mesh network? Read Answer
  • How do I set up my AQUILA PRO AI router via the Device Backup feature? Read Answer
  • What is an unmanaged device and what should I do when there is an unmanaged device in the AQUILA PRO AI app? Read Answer
  • How many Mesh extenders can I add to my Mesh router’s Wi-Fi network? Read Answer
  • How do I set up my AQUILA PRO AI router using the AQUILA PRO AI app? Read Answer
  • How do I install my router if the WAN connection type is Static IP? Read Answer
  • How do I check the signal strength of the wireless backhaul connection? Read Answer
  • What can I do if my D-Link Mesh extender is not showing up on the app? Read Answer
  • What can I do if the AQUILA PRO AI app can’t recognize my D-Link device after scanning the setup code (QR code)? Read Answer
  • Why am I unable to install my whole home Mesh system in extender mode? Read Answer
  • Can I add a D-Link router to the existing D-Link router’s network to create a Mesh network? Read Answer
  • Can I add an AQUILA PRO AI router or range extender to a non-AQUILA-PRO-AI Mesh router’s network to create a Wi-Fi Mesh network? Read Answer
  • Can my D-Link router work without a DSL or cable modem? Read Answer